FAQ

This is where you find answers to your questions.
Feel free to ask your questions by e-mail to info@villa-koenigsgarten.com.

Booking

You can book via our website, via phone on +49 6345 5129 or via e-mail to info@villa-koenigsgarten.com.

Alternatively, you can of course also use the standard online booking platforms like booking.com or HRS.

Changes and cancellations of reservations

Direct booking: If you booked your room directly with us, you can also change or cancel your reservation via phone on +49 6345 5129 or via e-mail to info@villa-koenigsgarten.com. Cancellations must be received 24 hours prior to the expected day of arrival. If your cancellation is received on the day of your expected arrival or in case of no-show, we will only charge you if your room cannot be rented otherwise.

Booking through third parties: If you booked your room through online booking platforms like booking.com or HRS, changes or cancellations also must be made through them. To do so, please contact their customer service. You will find their contact info on your booking confirmation. Changes and cancellation directly with us is not possible if a third party is involved.

Check-in and check-out

Check-in: 3:00 p.m. – 9:00 p.m.
Check-out: by 11:00 a.m.

On the day of arrival your room will be available from 3:00 p.m. Please contact us in advance if you plan an arrival before 3:00 p.m. or after 9:00 p.m.

On the day of departure your room is available until 11:00 a.m. A later departure is possible on request and depending on availability (an extra fee will be charged).

We are available on-site 24 hours (via phone and doorbell).

Bezahlung

Sie können am Tag der Anreise oder am Tag der Abreise bezahlen. Als Zahlungsmittel akzeptieren wir Bargeld (Euro), EC-Karte/Maestro, MasterCard, Visa sowie American Express Card.

Parking

We have our own hotel parking spots in Eduard-Diehl-Strasse right behind our hotel. The parking spots are monitored by CCTV and lit during darkness for your safety.

Furthermore you can park your car in the inner courtyard of the hotel as long as our restaurant is closed due to renovations.

Breakfast buffet

Monday to Friday: 7:00 a.m. – 9:30 a.m.
Saturday, Sunday, national holiday: 8:00 a.m. – 10:00 a.m.

Our breakfast room has A/C. Our kitchen and appliances are HACCP certified.

Luggage storage

We are a small hotel and due to our premises we are not able to store your luggage.

Allergy sufferers

We offer gluten- and lactose-free foods on request. All of our rooms have wooden floors.

Our plants are mainly held in hydroponics without soil. Pets are not allowed in our hotel.

Room categories

Our hotel provides 9 rooms in total, two suites and seven double rooms which can also be booked as single rooms. Our suites have two separate bed rooms and can be occupied by a maximum of four guests.

WiFi/Internet

You have free access to a highspeed WiFi with 100 Mbit/s throughout the house.

Minibar

Every room is equipped with a minibar which is filled with alcoholic and non-alcoholic drinks as well as some snacks and sweets.

Hairdryer

There are hairdryers in all bathrooms.

Beds

Every room has a double bed (not two single beds put together). If you are particularly tall, we are happy to reserve a room with a bed that has no foot end for you. IN this case, please book directly with us. If you book through a booking platform we cannot consider special requests.

Children

If you travel with children, please book directly with us, so we can make sure we reserve a proper room for you. We cannot consider that when you book through an online platform. We have special graduated prices for children.

Depending on availability we provide a high-quality crib (for children up to two years) for an extra fee.

We welcome children as guests, but at the same time we would draw attention to the fact that our hotel is neither geared nor equipped for the special needs of children.

Pets

Pets are not allowed in our hotel due to hygienic reasons.

Safety

There is a safe for your valuables in every room. The public areas in the hotel and the parking spots are monitored by CCTV for your safety.

Smoking

We are a non-smoking hotel. Smoking is strictly forbidden throughout the house. If you will smoke anywhere inside the hotel, you will be charged with an minimum fee of 150 €.

Access for the disabled

Our hotel is neither accessible nor equipped for disabled people. The rooms are spread over three floors, the lowest floor is a mezzanine. There is no elevator.

Restaurant

Unfortunately, the restaurant in our arched cellar is closed due to renovations until 2018. On www.tischleindeckdich.info and in the information folder in your hotel room you can find adequate alternatives nearby.
We offer snacks such as Tarte Flambée or bread with cold cuts and cheese for dinner (room service).

Bad/Toilette

Es stehen lediglich die Badezimmer in den Hotelzimmern zur Verfügung. Daher beachten Sie bitte: Vor Ihrem Check-in (15:00 Uhr) und nach Ihrem Check-out (11:00 Uhr) stehen kein Badezimmer, keine Toilette oder sonstige Räumlichkeiten zum Umziehen oder Frischmachen für sie zur Verfügung.

Lounge

Our hotel does not have a lounge. The breakfast room is only available during breakfast hours.

Early arrival

Please contact us in advance if you arrive before 3:00 p.m. We can hand the room key over, but your room will still be available from 3:00 p.m. Please note that we do not have neither a luggage storage nor a lounge. Also there is no bathroom that you can use before your room is ready at 3:00 p.m.

Late arrival

Please contact us in advance if you arrive after 9:00 p.m. Please note that it is not guaranteed that we can welcome you in person when you arrive late.